The useful stuff
Everything you need to know about getting your charms from us to you — and what happens if something isn't quite right.
from us to you ♡
Standard UK delivery
UK delivery when you spend £30
Working days to dispatch
Working days for UK delivery
Getting to you
Standard UK delivery is £3.50. Spend £30 or more and your UK delivery is on us.
We usually prepare and dispatch orders within 1–2 working days.
As some pieces are made or personalised especially for you, there may occasionally be a little extra preparation time. If there's a significant delay, we'll let you know.
Once dispatched, please allow approximately 3–5 working days for standard UK delivery.
Delivery and dispatch times are estimates rather than guaranteed dates, particularly during busy periods.
Changed your mind?
We hope you love your Charms By You order. If something isn't quite right, here's what you need to know.
For eligible non-personalised online purchases, you generally have 14 days from receiving your order to tell us you'd like to cancel.
You then have a further 14 days to return the goods. For an eligible cancellation of your whole order, we'll also refund the original standard delivery charge, if paid.
Goods made to your specifications or clearly personalised are generally exempt from the statutory change-of-mind cancellation right. Simply being made to order does not automatically make an item exempt.
But we want you to love what you've created. For clearly personalised charms, we voluntarily accept returns if you contact us within 7 days of delivery and the item is unused and in its original, new condition. Please contact us before sending anything back.
personal should still feel perfect ♡
For change-of-mind returns, return postage is paid by the customer. Where goods are faulty, incorrect or not as described, your statutory rights apply and we'll cover reasonable return postage where required.
We recommend keeping proof of postage until your return has been received and processed.
Something wrong?
If your order arrives faulty, damaged, incorrect or not as described, please get in touch with us rather than arranging a standard return.
Include your order details and, where helpful, a photo showing the problem so we can look into it for you.
Email usReady to return?
Contact info@charmsbyyou.com with your order details and let us know what you'd like to return.
We'll provide the return details. Please package your item carefully and keep proof of postage.
We'll process any refund due to your original payment method. For statutory cancellations, refunds are made within the legal timeframe, including where proof of return is provided.
A little legal note. Nothing on this page affects your statutory rights. Different rules may apply where goods are faulty, damaged, not as described or otherwise do not conform to your consumer rights.
If you're unsure about anything, email info@charmsbyyou.com and we'll be happy to help.
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